Vision and Mission Statements

VISION STATEMENT

“A Utility with excellent water supply and sanitation services for social and economic development”

or Universal and sustained access to water supply and improved sanitation services in the DAWASA service area.

MISSION STATEMENT

“To provide quality, reliable and affordable water and sanitation service exceed its customers’ expectation”.

CORE VALUE

  • Efficiency and effectiveness in service delivery.
  • Integrity and quality in services delivery.
  • Customer focus.
  • Commitment to customers.
  • Consideration for the poor.
  • Transparency, trust and honesty.
  • Accountability and responsibility.