Dawasa Quality Policy Statement


DAWASA is committed to provide quality, reliable and affordable water and sanitation services that exceed its customer’s expectations. We are devoted to extending and improving our services that will enhance revenue collection and improve social and economic development of the society.

The Authority is committed to the implementation and continual improvement of a Quality Management System that complies with ISO 9001:2015 and all other statutory and regulatory requirements.

We have developed quality objectives and processes in all our operational functions that are subject to review on regular basis to ensure consistency and improvement.

Eng. Cyprian Luhemeja